Valet deskWelcome to the desk.
Sign in to manage arrivals and bring cars back to their owners.
Tickets, gates, staff and settings belong to the selected workspace.
Vehicle queue
A live view of your valet queue.
Staff devices
Last reported readings. Recent contact does not confirm a device is online.
Open Diagnostics to load device reports.
Targets: health every 5 minutes; driver location every 10 seconds while Available or on an active pickup. Phone permissions and OS background limits can delay updates. This tab refreshes every 10 seconds while visible. Health reports are stale after 15 minutes; device locations after 30 seconds. Scroll the table on a small screen.
Organisations
Master account · create a separate workspace for POC or Live operations.
A new workspace starts empty. Create its supervisors and drivers under Team access. Existing tickets and accounts stay in their current organisation. POC and Live use the same service with separate data access.
Gate QR destination · all organisations
Permanent gate QRs redirect to this WhatsApp number. Keep the current number until the replacement number and its provider webhook are ready. This setting changes gate redirects only; it does not change the sending provider or private arrival QR codes.
The settings below apply only to this establishment.
Pickup timing
Set a clear expectation for every customer.
Team access
Manage staff names, roles, phone numbers and access codes within your organisation.
Team members
0Shared driver sign-ins
Availability is a driver’s saved choice, not an online indicator. Shared access codes keep it separate for each signed-in device.
Built-in driver safeguards
Accept pickup asks for confirmation with the token number. The first driver to confirm gets the request.
“Customer not at pickup” alerts the supervisor, who can call the customer and resolve the alert.
Parking bays
Give drivers a consistent list to choose from.
Daily close-out
Start a fresh day without losing ticket history.
Manual fallback
Preview the affected tickets before running. A completed business day cannot be closed twice.
Recent close-outs
Customer access
Choose how customers find their ticket at the selected establishment.
Pickup gates
Place a QR at each dining location so customers can choose where their car arrives.
Gates belong to the establishment selected above. New QRs use a permanent server link; replace older direct WhatsApp gate QRs once. Customers scan, send the prepared WhatsApp message, then confirm pickup. Scanning alone does not request a car.
Disabling a gate stops new requests through its QR. Pickups already confirmed keep their destination. Delete removes the gate and revokes its QR permanently. Existing ticket history stays intact.
Request a car by token
Find the active ticket, verify the vehicle and confirm its pickup destination.
Matches the arrival or pickup driver. Shared sign-ins appear as Driver.
Connecting to the desk…
Ready for the next arrival.
Create a session to show a customer their QR code, or choose a vehicle from the queue.